What We Collect and Why We Hold It
When you open an account with us, we collect your name, email address, phone number and date of birth for identity verification. If you deposit or withdraw using bKash, Nagad or Rocket, we store transaction references and wallet identifiers — not your full wallet PIN or
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credentials. We use this information to process your payments, verify your identity, prevent fraudulent activity on your account, and communicate service updates. We may also collect device data such as your phone model, operating system version and IP address to maintain session security. Cookie data helps
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us understand how you move through the platform so we can keep load times short and surfaces relevant to you. We share personal data only where required by applicable regulation in eligible regions, or with payment processors (bKash, Nagad, Rocket) to complete your transactions. We do
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not sell your data to third parties for marketing. Data retention follows a simple rule: we hold account information for as long as your account remains active, plus a reasonable period after closure to meet any regulatory obligations in the jurisdictions where we operate. You may
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request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion subject to legal retention requirements. All requests go through our support channels detailed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.